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Thread: Interbank FX

  1. #11
    Yes please explain this circumstance. I had been preparing to shut 2 accounts at brokers so that I could proceed to InterbankFX and use MT4. I had been going to open a normal Account and trade fractional lots under 1 lot such as 0.1, 0.2, etc..

    Thanks,

    Scott

  2. #12
    There appears to be some contradictory statements since I got the following from their on-line Chat:

    Please wait for a site operator to respond.
    You are now chatting with'Client Services'
    Client Services: Hi, how may I help you?
    You: Hello can I do the following? Open a Standard Account with $5000, utilize MT4 and trade as much as 0.1 lot?
    Client Services: yes
    you: Really? I found on a forum that the cheapest you may trade on a standard account has been 1.0 lot although with MT4 you could trade fractional above 1 lot such as 1.1 lots
    Client Services: As we've introduced MT4 you can now trade fractional lots.
    Youlower than 1 lot such as 0.2 lots?
    Client Services: yes
    you: OK thanks

  3. #13
    Quote Originally Posted by ;
    There seems to be some conflicting statements since I got the following in their own on-line Chat:

    Please wait for a site operator to respond.
    You're now chatting with'Client Services'
    Client Services: Hi, how may I help you?
    You: Hello can I do the following? Open a normal Account with $5000, use MT4 and trade as much as 0.1 lot?
    Client Services: yes
    you: Really? I found on a forum that the cheapest you can trade on a normal account was 1.0 lot although with MT4 you could trade fractional above 1 lot such as 1.1 lots
    Client Services: As we've introduced MT4 now you can trade fractional lots.
    You: even lower than one lot such as 0.2 lots?
    Client Services: yes
    you: OK thanks
    THIS IS CORRECT. I trade lots daily with this platform.

  4. #14
    Quote Originally Posted by ;
    P.S. Have some of you Standard accounts been in a position to trade less than a complete lot? Maybe the customer support people don't really know.
    I've a standard account at IBFX and that I am in a position to trade fractional lots. Today I had 4 transactions with.6 lots, equivalent to 6 miniature lots. No Problem functions like a charm. If they would get there platform out of moving down I'd be happy.

    Matt

  5. #15
    Quote Originally Posted by ;
    I have a typical account at IBFX and I am in a position to trade fractional lots. Today I had 4 trades with.6 lots, equal to 6 miniature lots. No Problem functions like a charm. Now if they'd get there platform out of moving down I'd be entirely happy.

    Matt
    amen to that

  6. #16
    Quote Originally Posted by ;
    I have a typical account in IBFX and that I am able to trade fractional lots. Today I had 4 transactions with.6 lots, equal to 6 miniature lots. No Problem works like a charm. If they would get there platform from going down I would be happy.

    Matt
    I trade on the old version mt3 there isn't any problem with this version I believe you need to stick with the old version untill they get all the bugs out of the new version mt4

  7. #17
    Hi James or anyone else, Im contemplating opening up a demo account with Interbank. How different is their version of MT4 from the standard MT4 (which I already have installation )? Is there a method of launching a demo/live account together and still use the standard version of MT4?

    thanks
    Dan

  8. #18
    Hello,

    I am demoing InterbankFX currently but I heard that there were some difficulties with MT4. I contacted them and that was their answer:

    Customer Support: MT 4 Issues
    Customer Support: · Alerts work on mini accounts if you apply the pairs which do not have an area between them and the m (utilize GBPUSDm for example).
    Customer Service: · There is a lack of historic data.
    Customer Service: · The transaction window locks up only on mini accounts also appears to be related to both FXCM and 4X made easy software.
    Customer Support: · Another issue that I hope is fixed now is the #147;live upgrade #148; feature not working. I've had a couple of customers with this matter. You can fix it by assisting them go into their Interbankfx folder and double left clicking on the #147;liveupdate.exe#148;. Which appears to do the job.
    Customer Support: · The Change Password function does not work
    Customer Support: · No data in chart after downloading. Solution: Customer should do new chart
    Customer Support: · Refresh on charts doesn#146;t operate
    Customer Support: · Exotics in terminal window not updating
    Customer Support: · You can not overlap/replace charts buy dragging.
    Customer Service: · In some cases you can not alter your ticket to include a stop loss.
    Customer Service: · The rear tester does not work
    Customer Support: · Tick window will get waiting for update
    Customer Support: · Switch isn't appropriate in MT4 for mini accounts.
    Customer Service: · It doesn't work well with Trade Station, 4xme along with esignal
    Customer Service: · cannot change periodicity
    Customer Support: · Market Watch does not keep pairs in the order they were set up
    Customer Service: Connection issues also
    you: Hmm.... I am going to need to demo some more.
    Customer Support: yes
    you: Thank
    Customer Support: My pleasure, contact us anytime.

    I understand that there are some people on this forum that are using them with a standard account. Are you currently experiencing a lot of issues?

    Thanks,

    Scott

  9. #19
    Quote Originally Posted by ;
    Hello,

    I am demoing InterbankFX currently but I noticed that there were several issues with MT4. I contacted them and this was their answer:

    Customer Support: MT 4 Issues
    Customer Support: · Alerts work on mini accounts should you apply the pairs which do not have an area between them and the m (use GBPUSDm such as ).
    Customer Support: · There is a lack of historic data.
    Customer Support: · The transaction window locks up only on mini accounts also appears to be related to both FXCM and 4X made simple software.
    Customer Support: · Another issue that I expect is mended now is the”live update” feature not functioning. I have had a few clients with this issue. You can fix it by helping them go into their Interbankfx folder and double left clicking on the”liveupdate.exe”. Which appears to do the job.
    Customer Support: · The Change Password function does not work
    Customer Support: · No info in chart after downloading. Solution: Customer must do new chart
    Customer Support: · Refresh on charts does not work
    Customer Support: · Exotics in terminal window not updating
    Customer Support: · You can not overlap/replace charts buy dragging.
    Customer Support: · In a few cases you can not modify your ticket to incorporate a stop loss.
    Customer Support: · The rear tester does not work
    Customer Support: · Tick window will get waiting for update
    Customer Support: · Swap is not right in MT4 for mini accounts.
    Customer Support: · It does not work nicely with Trade Station, 4xme and esignal
    Customer Support: · Cannot change periodicity
    Customer Support: · Market Watch does not store pairs in the order that they were set up
    Customer Support: Connection issues also
    you: Hmm.... I am going to have to demo a little more.
    Customer Support: yes
    you: thanks
    Customer Support: My pleasure, contact us anytime.

    I understand there are a few folks on this forum that are using them with a typical account. Are you currently experiencing a lot of issues?

    Thanks,

    Scott
    hello scooter, the only real problem I have experienced is a missing connection several times. They lasted 5 to 10 minutes. 1 time there was a rogue spike and they returned my account to the right place with no telephone call from me. So far I have been happy. There does not appear to be any issues with thier mt4 account than any other account I have ever needed.

  10. #20
    I don't have any thought about IBFX as a broker. . .however I think their demo feed is crap... within the last few months I have been considering their feed at MT4...

    you will find a lot of erratic tic's and within the last few weeks I have lost link with the ibfx server about a hundred and fifty million times....

    Ok maybe not too many but enough to make switching back into the metaquotes demo server a no brainer... because going back into the meta demo feed there has not been a single problem

    I donno why ibfx would release this kind of sloppy work for such a serious issue....

    my .02 usd

    Rgds. .

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