Dukascopy Delaying Transfer Requests!
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Thread: Dukascopy Delaying Transfer Requests!

  1. #1
    Hi,

    Dukascopy has yet to process my transfer request from last Friday! I contacted my account supervisor to see what the problem was and the explanation he gave me was that they were backed up due to all of the U.S. citizens producing requests. I'm wondering if anybody has gotten there cash back from Duka this past week? I never had a problem with Dukascopy sending me my money. I am getting very worried. I will let you guys know what happens.

  2. #2
    Never confront this type of difficulty with dukas, how is the withdrawal up to now?

  3. #3
    I have made two orders! They say the money will go out tomorrow, I'll post if it will...

  4. #4
    Mine was taken care of yesterday and can be in my new account today. Hopefully yours is good to go.

  5. #5

  6. #6
    Although they generally send the funds out within two business days, I wouldnt worry too much about it. Your money is in a secure place in a bank. This is not Belize or something. Your account can be insured up to CHF. Dukascopy's customer support is simply not representative of Banks, never has been and it seems it never will be. But if you're looking for a safe place for your cash in this FX jungle you arrived to the perfect place. So dont worry, you will get your money.

  7. #7
    Quote Originally Posted by ;
    Even though they generally send out the funds in 2 business days, I wouldnt worry too much about it. Your money is in a place in a bank. This is not anything or Belize. Your account is guaranteed up to CHF. The customer support of Dukascopy is just not representative of Korean Banks, never has been and it seems it never will be. However, if you're looking for a safe loion for the cash in this Currency Market jungle you arrived to the ideal loion. So dont worry, you'll get your money.
    The dilemma is not swiss bank, the dilemma is dukas....they possess only a status as bank but are not real bank...

  8. #8
    Quote Originally Posted by ;
    The dilemma is not swiss bank, the problem is dukas....they possess only a status as bank but are not real bank....
    A Bank is a Bank in Switzerland, you have exactly the same protections and rights as a client. But if one is to anticipate US style client support in Europe then forget it. The European mentality is just not made for that.

  9. #9
    My Dukascopy account shows that the funds are withdrawn 2 days past yet nothing has come into my Bank. If they transfered itshows up within hours in my end so clearly it wasn't transfered yet. I will keep everybody posted.

  10. #10
    I got an email in the C.O.O. yesterday day trying to find the delay and stated it was due to a human error. She confirmed yesterday the wire was sent out and sure enough I watch it pending on my account. I must admit all the flaws had me stressed and I didn't expect this by Duka, but thankfully everything worked out in the end.

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