Originally Posted by ;
MB Trading appreciates the opportunity to deal with your queries. My
apologies for not responding earlier however I wished to give you a
concise, well researched answer. With regard to your endeavor to close
your long position in the EUR/USD. I understand that you need MB
Trading to charge you $100 for the 10 pip gap between your sell
price of 1.3522 and your subsequent effort to close your position in 1.3532.
Our study suggested the following:
-Between 3:38:00 and 03:41:02 am ET the range ofâ€Bid†activity was
1.3531 and 1.3533. You put no Sell orders in this time period.
-Your link was lost in 03:41:02 and reestablished at 03:44:41.
During these 3 minutes and 39 seconds, theâ€Bid†range was 1.3528 and
1.3531.
-Between 03:44:41 (period of re-connect) and 04:15:46 (period you closed
your long position), theâ€Bid†range was between 1.3519 and 1.3530.
Your effort to close your position in 1.3532 would have stayed
unfilled and as such MB Trading considers no charge is expected. We
understand that you did actually suffer an inconvenience and for that we
apologize.
MB trading does everything in our power to ensure a reliable platform to
transaction from. We certainly have one the highest levels of reliability as
evidenced by our uptime however that this does not guarantee that there will
be no disconnect or potential downtime. We do ensure that in the
case of any downtime that MB Trading can do everything within our
capability to solve the issue quickly and restore connectivity.
Unfortunately, MB Trading won't be able to honor your request
charge you $100. We're however willing to charge your account $25 in
commission on account of the inconvenience.
Please let me know if this is decent
Sincerely,
Brain Field