Thread: Who should be responsible for live server going down?

I am slightly perplexed, I mean do not brokers have several servers even when they return? It is disastrous if any broker gets the server down and whatever losses happen, it is their duty to pay. Otherwise I will make switch, although I will accept it if they cover and this does not happen again. I never have confronted such dilemma (thankfully) and I am currently using cTrader platform with Octafx, so far it is pretty good with no difficulty.

Originally Posted by ;

quote Sorry for the mess, why don't you change to brokers such FreshForex, the issue of relations never appears. Sorry for the inconvenience!

From their site:

Services described on our site Aren't available in Estonia, Iraq, Latvia, Austria, North Korea , the UK and the USA.

No support in my nation

Activtrades is additionally having live servers down for 10 minutes every few hours. Been with them for only 1 week and thinking of ditching them. So do not despair together with IC Markets, they are a lot more reliable than many retail brokers.

It depends ,like the ones I am afflicted by could be the company or you or the online supplier or an outsider

Originally Posted by ;

Each the broker promoters can come and bullshit us more, that wont change anything. Downtime is 0% okay, not 3 times, not once, zero. Words and letters do not get back the risk imposed on the cash of thousands of individuals and missed chances. Even if they pay the traders,which they would never do, it still does not turn back because you cannot reverse-engineer a complex proccess as the forex market. I am not trading a few stupid robot, I'm trading with my own thoughts, I might have wanted to make a choice...

Well explained.

I see your preferred broker is Pepperstone however they too suffer.

So now according to your opinion that retail forex broker is great, established in a well regulated environment, that guarantee they won't have a problem whatsoever and really actually have no complain at all (in forums or internet as a whole)?

Your data might help other men and women.

Trade with a broker who allows phone trading like mine does. When their platform get a live person to cope for you and in down you may phone 24 hrs each day to them. If it's because the servers come down, they do a manual hedge trade in an old school telephone account and I will sort it out. Where down but just because I was offline I've used this many times, not because their servers and it was simpler. You have to work if you are going to take this sport seriously. PM me if you need their name since I do not need to be regarded as advertising.

Originally Posted by ;

quote Well said. I see your broker is Pepperstone however they suffer. So now according to your opinion that retail forex broker is good, based at a well regulated environment, that guarantee they won't have a problem whatsoever and really actually have no complain at all (in forums or internet as a whole)? Your information might assist different men and women.

All retail platforms will have their problems, so lets not pretend they do not.
Even in interbank fx the affiliate platforms have had outages and their budgets are much greater.

The only solution is to have a couple of brokers.

Originally Posted by ;

IC Markets is a excellent broker and it's just in the last couple of days these problems have popped up. I rate them high compared to others. They published an explanation(see attachment).

1. How did you receive that?
If it was through their MT4 platform yours must have been upward. Their difficulty is dissconnection why send such a message through MT4?
I am a customer of theirs and did not obtain this?

2. Since about December they have had problems, just like if new ownership took place they WERE great they rank among the worst.

Originally Posted by ;

Trade with a broker who lets mobile trading like mine will. If their platform in down you can call them 24 hrs a day and find a live person to deal for you. When it's because the servers are down, they do a manual exchange in an old school telephone account and I can sort it out later. Where down but just because I was offline, I've used this many times, not because their servers and it was simpler. You have to work with people who have covered, if you are going to take this game seriously. PM me if you want their name...

I exchanged with $30k (maybe not with IC Markets) and that I got telephone access to exchange and from what they told me that this support isn't for every account holder along with your broker I am guessing the minimum capital required must be $25k or past , yes?

I get your point by using phone accessibility.

However, the problem isn't merely the accessibility to the market but also the chart. I am not affected with this because I've accounts in various brokers and that I do not trade using time frame. I started an account with IC Markets to see what the spreads look like because forum members are saying this broker offer quite low spread.

Originally Posted by ;

All retail platforms will have their issues, so lets not pretend they do not.
Even in interbank fx the affiliate platforms have experienced outages and their budgets are far greater.

Exactly my point

Originally Posted by ;

The only option would be to have a few brokers.

Thank you for the advise.
To not worry, I do have accounts in various brokers.

Originally Posted by ;

quote 1. How did you get that? If it was via their platform yours must have been upward. Their problem is dissconnection why send such a message via MT4? I am a client of theirs and did not obtain this?

I got the letter following their MT4 is up and I wonder you didn't get it.

IC Markets is more down than not. Untradable broker to be fair. God forbid should you wasnt fast enough to specify a SL as they dont have phone line to oversee your position.

Searching for something else. Any suggestions?