New position opened with 500 pips negative at pepperstone
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Thread: New position opened with 500 pips negative at pepperstone

  1. #1
    Hello Men,

    About 1h ago I opened a new USDJPY place and started with 500 pips negative.

    Currency pair: USDJPY
    Entry Price: 116.741
    Date: 30/11/2017 3:50:03 [Sydney time]
    Broker: Pepperstone
    Platform: cTrader

    the actual price now was 111.72.

    I had to fill a form and they asked 01-02 working days to work out this issue.

    Is anyone having the same issue?

    Thanks.

  2. #2
    I had an issue 10 hours ago (should have been the exact same period as yours). Each single time (3 times) I put a buy order and the order was instantly stopped out. Ok, I only lost two pips each time (total 6 pips). I have sent in a Trade Investigation Form, and has been advised that this issue would be resolved in 1 to 2 weeks. The most peculiar thing is that I missed out on a profitable trade. (ha, ha, could have dropped that profit afterwards)

  3. #3
    According Pepperstone, cTrader had gone insane and multiple new position from the clients were influenced, both positively and negatively.
    They already fixed my mad -500 pips order and the balance as well.
    What's running fine today.
    Thank you for your comment.
    Cheers.

  4. #4
    I am back to normal and all seems OK

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