Their customer support chat box is at Russian
my alarms on MT4 w alpari russia feed are still working showing right time, but the MT4 charts are frozen showing the amounts 10:15 russia period ...
that will be 4:15 am EST but it's currently 1:29 pm EST
I did get advised to check back throughout russia period 9:30 to 18:30 that is evidently 2:30 am EST 11:30 am EST
but my charts are all frozen, and have been since that morning