Originally Posted by
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After taking them up on their offer to inquire into the issue in this post, and whether the response was unacceptable, then requesting some sort of confirmation would seem to be a reasonable thing to do and certainly better than jumping to conclusions and unfounded conspiracy theories (actually giving the OP credit he has been quite controlled, unlike this guy!) . Whether he gets it or not is another matter, it might mean them divulging all sorts of advice and I do not think there is any obligation for it to be provided by them as far as I understand.
I've found that when these items are dealt with at a business-like style then they're usually resolved amicably, possibly if he's a long-standing client they may give him a partial refund as a goodwill gesture.
When it comes me being sensitive to things like chart timeframes, yes you're right I am, they're an important tool of my trade and reading them becomes second nature after a time. You know, things like 12 5-minute candles in one hour, 24 hourly candles in one day, things like that
Truthfully, whatever the results of this particular issue I think that it's important for individuals to understand what can occur as a consequence of market volatility and the risks they run, forewarned is forearmed so to speak, then it does not come as much of a jolt if the worst does occur suddenly.