Hello everybody, I utilize Metatrader 4 to my trading and a while ago this year I have experienced an issue where in my actual account, the machine time and prices only updates every 10 minutes, and this issue lasted for about 3 hours. It does not demone that there is No link in my Metatrader 4 program on the computer, and using it in my cellular phone it also showed those lags. This type of lag costed me some money as it happened after a Tier 1 figure. I on this occasion used a demo account from another broker, and it had been working just fine, while my live account with this broker was not functioning at all.
Yesterday again, and now, after ECB, BOE and the NFP, the server time is constantly 1 minute away from the actual market time, where tick charts a stalled and doesn't move at all, but suddenly they upgrade very harshly and lags again. Against, this lag costed me some money.
I first thought that perhaps it might be my connection's difficulty at the very first time where it happened, but today after experiencing the entire similar occasion again, I deemed that my broker seems to be having a few difficulties with their price feed and server. I have contacted them and they reiterate that there aren't any issues, but I can see it from my screen and it's certainly not possible for tick charts to not be volatile and be stalled with no movement after payrolls, therefore this is extremely weird, and I am certain that there is an issue with the server and not my link, as demo accounts on other brokers were functioning equally good.
Any idea why this happened, and what should I do, as I believe that I am unfairly treated as I have been subjected to the market without getting real time information in the broker through the platform. Another thing is that when I called up the customer service, they didn't even remind me that there was coping at the function that happened earlier this year, it was only when all of my positions had been stopped out when the connection resumed normal that the person said that there was a working platform through the telephone, is not this in some way negligence?
Any ideas man, since this is certainly very weird and should not happen. How shall I peruse this, some idea? Account is regulated by UK authorities.