ThinkMarkets Discussion

Dear ThinkForex Customers and forexsoutheast.asia customers ,


We're happy to be on forexsoutheast.asia, we'll be here to field any queries or concerns regarding ThinkForex, please send us a message or post on this thread if you've got something to say !
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Our first upgrade, many of you would have obtained and email or noticed that the notice published on our News Page (support.thinkforex.com)

We recently experienced a targeted Denial of Service outage on our chief Hong Kong data centre beginning at approximately 07:30 GMT. The outage was intermittent and was identified and solved.
In the event you experienced any negative account problems during this event please proceed to our Support News site at the website below for additional instructions to submit an official account review with your trading logs along with a complete summary of how you have been affected .
Http://support.thinkforex.com/index.php?/News/List

don't hesitate to contact us with any queries or if you need an additional aid.

Thank you,

ThinkForexâ„¢ Management

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Originally Posted by ;

Equinix / TFXVPS Will you be offering a futures feed?

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We offer CFDs on several index and commodity products through MT4, details: http://www.thinkforex.com/forex-and-.../indices-table. Our new platform will be only once it launches with CFDs following in the next couple of months.

Hi,

I Really apologise for the slowness of the Answers to Those:

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Originally Posted by ;

ThinkForex is a Really bad FX Business. I asked for a withdrawal and now I got a reply saying I want close all my open positions before any withdrawals. Either they did not check my account at all or they're merely hoping to make it more difficult for customers. I had and that I have enough free margin to withdraw. I will shut everything soon and shut my account with them. But they're a bad FX business.

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This is possibly not relevant to youpersonally, but is certainly relevant to everybody else. Not knowing the specific details of your account that I can not judge, but you can of course withdraw any available/unencumbered funds from the account, even when you have open positions. The only time is if you were in a managed account pool and charges etc may need to be calculated.

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Originally Posted by ;

Hi Chris, In that connection it is mentioned you have Citibank, Saxo Bank and GFT Markets as your own lequidity suppliers, so any update on that list or is it still the same?

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All ASIC regulated brokers are required to tackle RG227 benchmarks on their site, which comprises the specifics on counterparty risk (http://www.thinkforex.com/why-thinkf...ion/benchmarks). Benchmark 3 details that LPs we currently use ThinkForexs Prime Brokerage accounts are with Forex Capital Markets Ltd (regulated by the Financial Conduct Authority in the United Kingdom), Saxo Capital Markets (Australia) Pty Ltd (regulated by the Australian Securities and Investments Commission in Australia), Capital Market Services UK Ltd (regulated by the Financial Conduct Authority in the United Kingdom), ADS Securities LLC (licenced from the Central Bank of the United Arab Emirates) and LMAX Limited (regulated by the Financial Conduct Authority in the United Kingdom). Our counterparties may change without notice and regularly.

Like I say, all ASIC regulators have to detail all seven RG227 benchmarks on their site, but I am not sure that all are readily available.

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Originally Posted by ;

and one more question concerning withdrawal's time, how much time it takes to process a withdrawal request? Thanks Regards,

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We process all withdrawals on the exact same day that they are received (supposing it's before cutoff). Depending on the withdrawal method it can take varying times for your sum to get back to youpersonally, but will will process it.

Thanks

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Originally Posted by ;

That maybe you, its been rather stable for a couple of hours today. What I really wish to know is, as a consequence of this outage has anybody had a commerce and tried to get it to be reversed by ThinkFX.

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yes. I had a draw back on my xauusd, which is okay as I am buying for longer duration price averaging. Against my duration positions that are longer, I take scalps that are brief when proper to manage draw downs. I intended to brief about 1175 but could not get access because of this outage. Bottom line, I explained the situation to tf, and they entered my brief at 1175.

That maybe its been rather stable for a few hours today, you.

What I really want to know is, as a result of this outage has anybody had a negative trade and tried to get ThinkFX to revers it.

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Hello everybody,

I am Chris Reynolds, Head of Sales and Operations at ThinkForex, and we've decided to share in this Forexsoutheast.asia discussion to keep you all up to date and above all answer any queries and respond to any problems that you have.

I know from my experience on Forexsoutheast.asia along with other forums you will have lots of queries and comments for me, so please don't hesitate to ask me anything. If of course you have questions regarding your trades or funding/withdrawals then it is much more advisable or by giving us a call so that you can obtain service or assistance as quickly as possible.

I look forward to speaking to you, so don't hesitate to ask away!

Regards,
Chris

Hi All,

I'm very happy to let you know that we have now established our Webtrader platform. It permits all new and present customers of our live or demo accounts to login and trade online. To access the platform, go to http://www.thinkforex.com/webtrader.

As always, should you have any queries, please don't hesitate to ask.

Thanks,
Chris

Useful - next week I am going awaycan check in using the internet platform.

Is it any good? A lot of webtraders are absolutely restricted - anyone?

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Originally Posted by ;

Useful - I'm going away next week, so can check in using the web platform. Can it be any good? A lot of webtraders are limited - anyone used it?

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Hello gregosv,

Thank you for your queries. The web platform is by the nature of it . It's a simple to use platform which is good for when you're on the go. Being a web platform, matters like EAs cannot be utilized, but it still has good charting featuring a range of indiors. 1 good feature is also the range of languages however I'm not sure whether that's of interest to you.

Clearly in the event that you'd prefer a walkthrough of this platform, just give us a call and we'll be happy to assist!

Thanks,
Chris